Orders are processed by our reseller, Paddle. Paddle.com is the Merchant of Record for all ClipStack orders and processes all payments and refunds on our behalf. To request a refund, email
tkleo0412@gmail.com with your order ID within 14 days of purchase, or contact Paddle directly at
paddle.net.
Refund window14 days from date of purchase
ConditionLicense key must not have been used to activate on more than one machine or shared with others
Processing timeApproved refunds are issued by Paddle to your original payment method, typically within 5–10 business days depending on your bank or card issuer
Merchant of RecordPaddle.com Market Ltd
1. Eligibility
You are eligible for a full refund if:
- You request a refund within 14 days of your purchase date;
- Your license key has not been distributed or used to activate the software on multiple machines beyond the license terms;
- You provide a brief reason for the refund request (this helps us improve the product).
2. How to Request a Refund
Send an email to tkleo0412@gmail.com with:
- Subject: "Refund Request – ClipStack"
- Your order ID (found in your purchase confirmation email from Paddle)
- The email address used at purchase
- A brief reason (optional but appreciated)
You may also request a refund directly through Paddle, the Merchant of Record, using the receipt link in your Paddle order confirmation email or by visiting paddle.net. We will acknowledge email requests within 2 business days and authorize the refund upon verification.
3. Refund Processing
Once approved, the refund is issued by Paddle to your original payment method. Funds typically appear within 5–10 business days depending on your bank or card issuer. Your license key will be revoked upon completion of the refund.
4. Non-Refundable Circumstances
Refunds will not be issued if:
- The 14-day window has elapsed;
- The license key has been shared or used in violation of the Terms of Service;
- A refund for the same order has already been issued.
5. Technical Issues
If ClipStack is not working as described due to a technical problem, please contact us at tkleo0412@gmail.com before requesting a refund. We are committed to resolving legitimate software issues promptly. If we cannot resolve your issue within a reasonable time, a refund will be authorized regardless of the 14-day window.
6. Chargebacks
We encourage you to contact us or Paddle directly before initiating a chargeback with your bank or card issuer. We are happy to issue refunds within this policy — a chargeback is not necessary and we will work to resolve any issue promptly.
7. Contact
Refund requests and product questions: tkleo0412@gmail.com. Billing and payment questions can also be directed to Paddle, the Merchant of Record, at paddle.net.